Question 1

Do I need a firearms licence to buy from you?

Accepted Answer

You need a current New Zealand firearms licence to take delivery of a firearm or ammunition. Your licence and photo ID are sighted at handover, and if the details do not match the person collecting, the item cannot be released. Optics, mounts, cleaning gear and accessories can be bought without a licence.

Question 2

How does firearm delivery work?

Accepted Answer

Firearms are never delivered to a home address. At checkout you choose delivery to a licensed firearms dealer, delivery to a Mainfreight or Aramex depot, or collection from our store in Taupō. Firearm delivery is a flat $50 nationwide. The firearm is handed to you in person once your licence and photo ID have been sighted. If the receiving dealer charges a collection fee (usually $30), that is payable by you directly to them. Depots do not charge for collection.

Question 3

Can you deliver ammunition to my address?

Accepted Answer

Usually, but not always. Ammunition is a dangerous good in transit, so it ships at a flat $35 nationwide to the address on your firearms licence, which must be a non-rural address. Mainfreight depots and dealers can also receive it; Aramex depots cannot. If your address is affected we will contact you before dispatch to arrange another address, collection in store, or a refund of those items. Ammunition is released only to a current firearms licence holder.

Question 4

Do suppressors and magazines need a mail order form?

Accepted Answer

Yes. Suppressors and magazines bought online need a Police Section 43A Mail Order Form and a current firearms licence, just like ammunition. We email you the form part-completed after checkout, you sign it at your local Police station, and we dispatch once Police return it. Unlike ammunition they travel as ordinary freight, so they can be couriered to a non-rural home address or sent to any licensed dealer, Mainfreight or Aramex depot. Rural addresses need to nominate a depot or dealer, or collect from our Taupō store, where no form is needed.

Question 5

How much does shipping cost?

Accepted Answer

Delivery is free on orders over $299.99 NZD, excluding firearms, ammunition, gun safes and very large items. Under that it is $8.50 to the North Island and $9.99 to the South Island, plus $5 for rural addresses. Firearms are $50 and ammunition $35 nationwide. All prices and shipping charges are in New Zealand dollars. See the shipping policy for the full table.

Question 6

How long will my order take?

Accepted Answer

In-stock items ordered before 12pm on a business day are normally dispatched the same day; otherwise allow 1 – 2 business days for dispatch, depending on whether the item is on our shop floor or coming from a supplier. Once dispatched, delivery takes 3 to 5 business days anywhere in New Zealand, a couple of days longer for rural addresses. Firearms sent to a dealer or depot can take longer again because the transfer has to be arranged at the receiving end.

Question 7

Do you ship outside New Zealand?

Accepted Answer

No. We supply New Zealand customers only and ship within New Zealand only.

Question 8

Can I collect my order in Taupō?

Accepted Answer

Yes. Choose in-store collection at checkout and we will email you when your order is ready to pick up from Hamills Precision, 109 Tongariro Street, Taupō 3330. There is no charge for collection. Bring photo ID, and your firearms licence as well if the order includes firearms or ammunition.

Question 9

What payment methods do you accept?

Accepted Answer

Visa and Mastercard, credit or debit, processed securely by Windcave with 3D Secure. We do not accept American Express, Discover, PayPal, Apple Pay, Google Pay or buy-now-pay-later services online. All charges are in New Zealand dollars.

Question 10

Do you sell gift cards?

Accepted Answer

Not through the website. If you want to arrange something for someone else, call us on 07 378 5665 and we will let you know what we can do.

Question 11

What if something I bought is faulty?

Accepted Answer

Everything we sell carries the guarantees in the Consumer Guarantees Act 1993. Contact us with your order number and photos of the fault and we will sort out a repair, replacement or refund. Do not post a firearm or ammunition back to us without speaking to us first — we will arrange a lawful way to return it.

Question 12

Can I return something I have changed my mind about?

Accepted Answer

Ammunition, and firearms that have already been transferred to you, cannot be returned for a change of mind, for safety and legal reasons. For other unused items in original condition, get in touch and we will let you know what we can do. Return postage for a change-of-mind return is at your cost.

Question 13

Can I change or cancel my order?

Accepted Answer

Call us on 07 378 5665 as soon as you can. If the order has not been dispatched or handed to a carrier we can usually change or cancel it. Once it is on its way, or a firearm transfer has been arranged, it has to be handled as a return instead.

Question 14

Can you help me choose the right rifle or scope?

Accepted Answer

Yes, that is the part of the job we like. Call us on 07 378 5665 or come into the shop at 109 Tongariro Street, Taupō. Tell us what you are hunting or shooting, where, and how far, and we will point you at what actually suits it.

Question 15

Do you have a physical store?

Accepted Answer

Yes. We have been trading from 109 Tongariro Street, Taupō 3330 since 1955. Everything on this site is backed by a real shop with real people behind the counter.

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