Terms of Service

1. Agreement to Terms

Welcome to Hamills Precision, 109 Tongariro Street, Taupō 3330, New Zealand. By accessing or using our website and services, you agree to be bound by these Terms of Service and all applicable New Zealand laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These terms apply to all visitors, users, and customers of our website and services. Please read them carefully before making a purchase or using our site. We sell to customers in New Zealand only. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

2. Use of Our Website

Permitted Use

You may use our website for lawful purposes only. You agree not to use our site:

• In any way that violates applicable laws or regulations
• To transmit harmful, offensive, or inappropriate content
• To impersonate any person or entity or misrepresent your affiliation
• To interfere with or disrupt our website or servers
• To attempt unauthorized access to our systems
• To engage in any form of automated data collection

Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

3. Products and Pricing

Product Information

We make every effort to display our products and their attributes as accurately as possible. However, we do not guarantee that product descriptions, colors, images, or other content on our site are accurate, complete, or error-free.

Pricing

All prices are displayed in New Zealand dollars (NZD) and include GST where it applies. Prices are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders already placed and confirmed.

In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify you of the cancellation.

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and provide a full refund.

4. Orders and Payment

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Payment

Payment is required at the time of purchase. We accept Visa and Mastercard, credit or debit, in New Zealand dollars. Payments are processed by Windcave on their secure hosted payment page, with 3D Secure authentication. We do not see or store your full card number.

By providing payment information, you represent and warrant that you are authorized to use the payment method and that all information is accurate and complete.

Order Confirmation

You will receive an email confirmation once your order is successfully placed. This confirmation does not constitute acceptance of your order. Order acceptance occurs when we dispatch your items and send you a shipping confirmation.

5. Firearms, Ammunition and Licensing

The sale, supply and transfer of firearms and ammunition in New Zealand is governed by the Arms Act 1983 and its regulations. By ordering a firearm or ammunition from us you confirm that you hold a current New Zealand firearms licence and that you are ordering for yourself.

• Firearms are never delivered to a residential address. They go to a licensed firearms dealer or a Mainfreight depot, or are collected from our Taupō store.
• A current firearms licence and photo ID are sighted at handover. If they are not produced, or the details do not match, the item will not be released.
• Ammunition is a dangerous good in transit. Rural delivery restrictions apply and some addresses cannot be served.
• Suppressors and magazines require a Police-authorised mail order form before dispatch. They are delivered to a non-rural address, a licensed dealer or a freight depot, or collected in store.
• We may refuse or cancel any order for a firearm or ammunition where we are not satisfied that the transfer would be lawful. Any payment taken for a cancelled item is refunded in full.

Where an item is restricted, endorsed, or otherwise requires additional authority, it is your responsibility to hold that authority before ordering.

6. Shipping and Delivery

We ship within New Zealand only. Delivery is free on orders over $299.99 NZD, excluding firearms, ammunition, gun safes and very large items, which are charged at the rates in our shipping policy. In-stock items ordered before 12pm on a business day are normally dispatched the same day; otherwise allow 1 – 2 business days for dispatch, and delivery takes 3 to 5 business days. Delivery times are estimates provided by the carrier only, and we are not responsible for delays outside our control.

Firearms cannot be delivered to a residential address. They are delivered to a licensed firearms dealer or a Mainfreight or Aramex depot, or collected from our Taupō store, and are handed over in person only after we sight a current New Zealand firearms licence and photo ID. Ammunition is subject to rural delivery restrictions and is released only to a current licence holder. Please inspect your order on delivery and report any issues to us promptly.

For complete shipping information, firearms and ammunition delivery rules, and tracking details, please visit our Shipping page.

7. Returns and Refunds

Goods we sell carry the guarantees set out in the Consumer Guarantees Act 1993. If goods fail to meet those guarantees you are entitled to a remedy. For safety and legal reasons, ammunition and firearms that have already been transferred to you cannot be returned for a change of mind.

Approved refunds are issued in New Zealand dollars to the card used for the original order, through Windcave. Original shipping costs are refunded where the return is the result of a fault or our error. Never post a firearm or ammunition back to us without contacting us first, so that a lawful method of return can be arranged.

For complete return instructions, exclusions and your Consumer Guarantees Act rights, please visit our Returns page.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Hamills Precision or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, or sell any content from our website without our express written permission.

The Hamills Precision name, logo, and all related product names, designs, and slogans are trademarks of Hamills Precision. You may not use these marks without our prior written consent.

9. User Content

If you submit content to our website (including reviews, comments, or images), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such content.

You represent and warrant that you own or have the necessary rights to submit the content and that it does not violate any third-party rights or applicable laws.

We reserve the right to remove any user content that violates these terms or that we deem inappropriate, offensive, or harmful.

10. Limitation of Liability

To the fullest extent permitted by law, Hamills Precision and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products.

Our total liability for any claim arising out of or relating to these terms or our services shall not exceed the amount you paid for the product or service giving rise to the claim.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where you acquire goods as a consumer.

11. Disclaimer of Warranties

Except for the guarantees that apply under the Consumer Guarantees Act 1993 and any manufacturer's warranty, our website is provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not warrant that our website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any content or information on our site.

12. Indemnification

You agree to indemnify, defend, and hold harmless Hamills Precision and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our website or products
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Any content you submit to our website

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand our practices.

14. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Hamills Precision. We are not responsible for the content, privacy policies, or practices of any third-party websites.

You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party website or service.

15. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of New Zealand.

You and Hamills Precision submit to the non-exclusive jurisdiction of the courts of New Zealand for any dispute arising out of or relating to these terms or your use of our website. We would rather sort a problem out directly, so please contact us first. You may also take a qualifying claim to the Disputes Tribunal.

16. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

We encourage you to review these terms periodically. The "Last Updated" date at the top of this page indicates when the terms were last revised.

17. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Hamills Precision regarding your use of our website and services.

19. Contact Information

If you have questions or concerns about these Terms of Service, please contact us:

20. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or internet disruptions.

21. Assignment

You may not assign or transfer these Terms of Service or your rights and obligations under these terms without our prior written consent. We may assign these terms at any time without notice to you.