Returns Policy

If you're not completely satisfied with your new Hamills purchase you are welcome to return it for a full refund, a store credit or an alternative product within 14 days of receiving your order, along with the original receipt.*

*Excludes hardware (including but not limited to thermal imagers, binoculars, rangefinders, scopes and rifles) unless there is a manufacturer fault, gas canisters and gift vouchers. Refunds exclude the freight cost on orders placed online. Sale items are final and not eligible for refunds.

Your rights under this change-of-mind policy are in addition to any rights you have under consumer law.

Here's what you need to do

In-store purchases

Return to Hamills Taupō along with your purchase receipt. Goods bought in store must be returned in person to the store they were purchased from.

Online purchases

Please contact us by email at orders@hamillsprecision.co.nz or phone on 07 378 5665 to let us know about the return. Send your items back to the returns address below along with the original packing slip. For exchanges, please also tell us the size and colour of the replacement items. Do not include your credit card details on the form or in any correspondence.

Online purchases can alternatively be returned or exchanged in store at Hamills Taupō with your original receipt. Please contact us in advance to make sure the item you wish to exchange for is in stock.

Refund and exchange conditions

• Returned product must be unused and in its original packaging with all tags intact.
• Return postage is paid by you and is not refunded. If you would like an exchange, we cover the shipping on your replacement item within New Zealand. We can't process an exchange for an item of higher value.
• Please allow 5–10 working days for us to receive and process your request.
• If you return a purchase made with a gift card, we issue a new gift card to the value of your purchase.

Damaged goods or incorrect orders

If your order arrives damaged, incomplete or incorrect, please contact us on 07 378 5665 or orders@hamillsprecision.co.nz. If we need the product returned to us we arrange that at our cost and get a replacement on its way to you as soon as possible.

See also our shipping policy and terms of service.